Our Cancellation Policy
How Much Notice Must I Give To Cancel My Booking?
We require 24 hours notice of cancellation of your service (unless in case of illness).
What If I Need To Cancel With-In 24-hours Or Less From My Booking?
Please phone us to advise, OR send a text message on our after hours service on: 250-999-9338. Please note that less than 24hours notice is subject to being invoiced in full for the booking, except in the case of illness.
What If I Am Sick?
Please phone us to advise, OR send a text message on our after hours service on: 250-999-9338. Please note that less than 24hours notice is subject to being invoiced in full for the booking, except in the case of illness. Please see more on our covid-19 & communicable disease policy here.
How Do I Cancel My Booking With More Than 24hrs Notice?
More than 24 hours notice and you may send us an email at email@example.com.
What If I Forgot My Scheduled Clean Or The Team Cannot Get In?
We invoice for the full clean for missed services without prior notice ie: if the team shows up and are turned away, as we still pay our team for showing up for scheduled cleans. Also note that we do not send appointment reminders at this stage.
What If I Have A Regular Scheduled Clean & I Reschedule A Clean?
You're welcome to reschedule a clean with 24 hours notice or more. IF you have a regular scheduled service, your next clean occurs at your original scheduled day and time. This may mean less or more time between cleans depending on when you reschedule a clean to.
What If I, Or A Member Of My Household Is Sick When The Team Arrive?
Our team do not come into homes where any contagious illness is present. The team will not enter and you will be invoiced for the full clean.